For over 15 years I have been in roles of managing people and projects from product development, collaboration partnerships, to M&A and investments at companies like Unilever, Agilent, Eli Lilly, and Omnicell. While I thrived in working with and managing multi-functional, multi-organizational teams — effective collaboration was always a struggle. Chasing people down by phone and emails, hosting 5AM calls, and coordinating teams across the globe became obstacles to getting work done. The tools available were static and siloed - which weren’t much help. I imagined a solution that can facilitate real-time collaboration, offer interdepartmental visibility, and centralize all relevant information for easy access for me and my teams. This became the inspiration for me to create ManageUp PRM.
In my 25-years working on the front-lines and as a manager in healthcare, I was caught up many times ‘ in between,’ wherein questions about the proposed change keep piling up and remain unanswered. Why…? How to…?, who is…?, where to…? Who to…? I realized that it is the lack of effective collaboration that destroys the road to change. Adding to this problem are more emails, more meetings, more hires, and more single-purpose software apps (one more thing to do or learn), all of which have consistently proven to be ineffective, costly, and reactive rather than proactive. This has become the eye-opener for me, and it has served as an inspiration for me to create ManageUp PRM. Our operational platform is designed to handle the challenges of the journey while humanizing the culture through engagement.
With the right software, safe care, healthy workplaces, positive patient experiences, cost-effectiveness, and rewarding careers are all within our grasp in healthcare. The ManageUp platform promises to be a game-changer in each of these because it guides human behavior towards positive outcomes.