Becoming a High Reliability Organization - White Paper
The Agency for Healthcare Research and Quality published an excellent White Paper "Becoming a High Reliability Organization: Operational Advice for Hospital Leaders". We would like to share this paper with you as it outlines areas where ManageUP can provide significant value. Please note, the paper is 131 pages and roughly 1 MB in size.
Five Key Concepts of High Reliability Organizations:
- Sensitivity to operations
- Reluctance to simplify
- Preoccupation with failure
- Deference to expertise