Priority #1: Improve your Organization's Communication System

Priority #1: Improve your Organization's Communication System

The use of technology in creating a shared hub for effective communication is one of the major factors in achieving healthcare team success. It also prevents medical errors and client injury as a result of communication failures. Having a common online portal available where healthcare providers could work on the same goals of improving their patient's health as well as their experience while receiving care should be every organization's endeavor.

Complex Adaptive Systems in Healthcare - Part III

Complex Adaptive Systems in Healthcare - Part III

Utilizing Complexity Science as a framework for working in the healthcare world redirects our thinking about each role in the organization. While managers in the traditional system are portrayed as being in charge and in control, complexity science asserts that allowing enough flexibility, adaptability, and creativity in a certain organization will lead to better outcomes.

Complex Adaptive Systems in Healthcare - Part II

Complex Adaptive Systems in Healthcare - Part II

While we lay the descriptive components of both old and new systems, it may seem That Complexity Science is all neatly packaged with all components looking grand, and working in accordance with organizational goals. There is no simple and single component that is independent of other parts. Even in this scenario of turbulence, leaders still do what they are expected to do: to lead and manage.

Bridging Communication Gaps in Healthcare

Bridging Communication Gaps in Healthcare

Working as a healthcare practitioner, whether as a physician, nurse, therapist or some other professional, you might have observed some form of a gap between senior management and staff, or among different healthcare professionals. Any institution or organization, big or small, is not immune to this problem. What should be done to close the gap?

Why Employee Feedback is Important to Healthcare Leaders

Why Employee Feedback is Important to Healthcare Leaders

Just like how blood needs to circulate around the body for all parts to function, so are open communication and feedback are essential for healthcare teams to perform at their peak. With employee feedback, leaders grow in their roles and become a power source for the organization.

If Only Healthcare Could Learn How to ‘Fly’

If Only Healthcare Could Learn How to ‘Fly’

The number of flights across the globe has exponentially increased since two decades ago, but the airlines have significantly made safer air travels more than ever. How did they do it? If healthcare is to make a major overhaul of its safety efforts, we must be willing to look into the aviation industry's proven ways to prevent medical errors and address patient safety issues.

Organizational Overload: Surviving the Donkey Life at Work

Organizational Overload: Surviving the Donkey Life at Work

Many of us in the healthcare sector have had our shares of hectic schedules. How many coffee breaks and lunches have we skipped just to get all our work done for the day? We have stopped counting. Most times we feel we are robbed of precious hours that we could have spent somewhere with our families or just for “me” time. Organizational stress usually happens due to overload brought about by change.

Success Rolls Down the Stream: The Senior Management at Collective Buy-In Part I

Success Rolls Down the Stream: The Senior Management at Collective Buy-In Part I

Enforcing change as part of process improvement is one thing, and getting people to change the way they think and act to embrace the change is another. The latter is such a humongous to an almost impossible task for the senior management. Getting employee buy-in becomes like chasing the end of a rainbow.

Centralized Knowledge Hub: A Powerful Tool to Achieve Organizational Success

Centralized Knowledge Hub: A Powerful Tool to Achieve Organizational Success

Maintaining centralized document management in healthcare is a necessity if you want to get through an audit. A manager who is unable to locate a relevant document can be viewed as incompetent and disorganized by surveyors during the accreditation process.  Do you ever contemplate how to improve your organization’s document management system?

Is it Time to Ditch your Traditional Year-end Performance Appraisals?

Is it Time to Ditch your Traditional Year-end Performance Appraisals?

Have you ever received or completed a performance evaluation that had no meaning or input regarding how you or your employee was actually performing? In the last ten years, organizational functions that are responsible for performance management and employee evaluations have taken a step back and re-evaluated their approaches to this process.