Working in the healthcare industry is a big challenge. But what makes having a job in this industry extra special? The dynamism and hypercomplexity of healthcare organizations are major factors. Know about the qualities needed to become a high-reliability organization amidst these challenges.
Most of us in the workforce have been in a situation where bullying has taken place. We either stood as a witness, as a confidante or have been the victim ourselves. Bullying is very much apparent in the workplace with a whopping national prevalence of 72% of the workers being in the know-how that bullying happens. The wreckage it brings doesn’t end in the workplace. The target, physically and psychologically tormented, brings his ordeal home with him.
As adults, we may have marveled at how young children fight each other one minute and then become the best of friends the next as if nothing ever happened. In our relationships at home and at work, we wonder if we can take forgiveness in this simplest form like children do, and carry on with our tasks with the same unwavering enthusiasm as we have before the conflict. Is there a place for forgiveness at work?
Employee engagement is a much-celebrated word in HR today. Many studies attest to its power to transform an organization and achieve goals. At the other end of the workforce pole, is disengagement. What are the causes and effects of disengagement? Are healthcare organizations prepared to pay the hefty price of failing to engage employees?
The healthcare industry abounds with stories of medical errors brought about by nightmarish communication. Health providers are hoping for significant improvements in this aspect of their organization. What can be done to realize communication goals?
The Theranos saga is a story of an organization that went through a period of unprecedented success for more than ten years only to experience a very sharp decline in less than a year. The sudden turn of events led to the closure of most of its firms. While the internet feasted on its intriguing story, many organizations looked into why the downfall happened and extracted valuable lessons that could help prevent similar incidences in the future.
Just this year, the story of Theranos, the diagnostic tech giant’s saga has been in the headlines of major outlets. It also became viral news on the internet. For those of you who have been too busy to notice, here’s a short account of how this company made it to the top stories of this year.
Every new year is marked by change. The new year entails the pursuit of improvement, better opportunities, new beginnings and of fresh hope. We usually look at the past year, and then determine what’s needed to be done to keep on improving. At the individual level, this may seem a petty thing, something that one can do without, or can abandon anytime. At the organizational level, new year’s resolutions become exponentially meaningful, especially in healthcare.
After the recent election here in the US, we all have found ourselves voting for candidates who we believe would best meet our country’s needs. We have taken sides, and we poured our hearts supporting the leaders we vied for. But through all the steadfastness in us, and the firmness of our decisions, I witnessed the division this election has created, a divisiveness further promulgated and promoted by the media. With our contentions, we failed to recognize a point of view that is common to us all. The point of view is that we are in dire need, and therefore seek only the best services that matter most: those that pertain to health.
The healthcare delivery system must have a more strategic communication system designed to give immediate feedback. In most organizations, efforts are already in place or are underway to improve communication and collaboration through the use of the latest technology available. But the question is, are they specifically meeting nurses’ needs?
As a leader in healthcare transformation for many years, I often wonder why the healthcare industry lags behind the aviation industry or the car manufacturing companies when it comes to strategies to becoming high-reliability organizations. These industries’ drive to perfection and peak efficiency while maintaining safety is recognized worldwide by all other industries. They do it so well, it makes me think what prevents us from becoming so, and what processes do we need to be like them.
The importance of collaboration in healthcare has been the findings of numerous researches done on organizational excellence. Traditionally, members of a team tasked to render care to a particular client convene face to face, or exchange emails to collaborate. Nowadays, with the advent of new technology and innovation, collaboration can become more time and process efficient through the use of collaboration software, giving your organization a competitive advantage.
What is it like to be a whistleblower in healthcare? What kind of ordeal do they undergo? What would their life be like? What do they get in return?
Whistleblowing is “an attempt by a member or former member of an organization to issue a warning to the public about a serious wrongdoing or danger created or concealed by the organization” (Ahern & McDonald, 2002; Bolsin, Faunce, & Oakley, 2005; Davis & Konishi, 2007) (source)
“Small and frequent”- Numerous trends are spun around this idea. Among the most famous are the advantages of small frequent meals, and small frequent payments, where the concept of credit cards have sprouted. Small and frequent can also describe learning, hence the term ‘microlearning’.
What our eyes can see has a profound effect on the way we think, act and feel. Everything that we see sends a message to us. Seeing a logo of our favorite fast-food chain makes us think of what food to eat. It can even make our stomach churn. We say that a fine dining restaurant exudes elegance with a cozy ambience.
The healthcare sector is an industry where change is virtually constant. Trends, technology, management, protocols, by-laws and policies change over time. Even teams can change overnight. Organizational strategies that pursue positive change such as continuous process improvement and ways to reduce waste, are a target of lean management.
Since the inception of Customer Relationship Management (CRM) in the eighties, many businesses have thrived because they were successful in maintaining client satisfaction through this strategy. CRM has evolved from simple collection and analysis of customer information that was used for future communication with potential clients to a cloud-based, interaction-focused management of all business relationships.
Workplace bullying is an epidemic and the statistics we previously shared clearly shows this. Sixty-five million Americans are in the know-how that bullying happens, and almost half of them are direct victims of abusive behavior in the workplace. Its prevalence has become a common occurrence in everyday scenarios at work, with more than 70% of employers condoning it or explicitly sustaining it. Clearly, for the majority of the employers, bullying is low on the priority list of problems affecting their organization. However, workplace bullying can have a major impact on the bottom line.
When you think of the word healthcare, what do you think of? I bet that each one of you will come up with a completely different answer. Why? Because healthcare as an industry is expansive. Healthcare has always been a complex inter-weaving of providers, patients, consumers, regulations, and job-related functions from organizational shareholders within a company to employees completing direct task related job responsibilities.
Ever had a day where nothing went the way you thought it would when you woke up? Your favorite shirt you wanted to wear is dirty, your car is on empty, and you’re running late to the office; once there, you are faced with the challenges of an unexpected visitor waiting for you.
Not everyone is a football enthusiast. But most of us have been inspired by great stories of a winning football team. We cheered on our favorite players whether watching from a stadium or in the comfort of our own home. We have connected with others by recounting and sharing our favorite stories from the past.
What makes these teams inspiring? What do we see in these players that make us want to be part of their team?
What is a checklist and how important is it for healthcare workers to have them when providing patient care? A checklist is a list of “to do” or “must be accomplished” things. In the healthcare setting, it is something we cannot do without. We have Dr. Peter Pronovost and Dr. Atul Gawande, pioneers of these checklists for patient safety, to thank for understanding the importance of a standard process. If not for their significant contribution, our lives as health workers would be a lot more stressful and complicated.
I believe that most of us in the workforce have been in a situation where bullying has taken place. We either stood as a witness, as a confidante, or have been the victim ourselves. Bullying is very apparent and persistent in the workplace, and is even expected to occur and recur repeatedly in an organization. But just how prevalent is workplace bullying?
Working as a healthcare practitioner, whether as a physician, nurse, therapist or some other profession, one would most likely have observed some form of a gap between senior management and staff, or between different health care professionals, say doctors and nurses.
By gap we mean negative vibes or an atmosphere of an awkward and indecisive pattern of communication. This is something that isn't tangible and most of the time is only felt. There is an air of disconnection where we feel that we are working on one goal, but employ a “mind your own” kind of attitude. Any institution or organization, big or small, is not immune to this problem.
People are mostly visual learners. In fact, more than 50% of what we learn comes from visual stimuli. This means that we will most likely react to what we see, than what we hear, feel or even analyze. This is the reason why advertising with visually stimulating content in billboards, televisions and on the internet is half-a-trillion-dollar industry.
For the first time in history, our workforce spans four generations. How can you get the twenty-something tech wizard, the manager who´s also a Korean War veteran, the Baby Boomer therapist and the Gen X nurse to come together as a motivated, effective team?
A recent Boomer-era observer summed up the multi-generational problem nicely when he said, “My dad was early. I am on time. My son is running late, and his son is logged on but otherwise elsewhere, we think. Good thing we're not making widgets."
It doesn’t take much effort to see that burnout afflicts healthcare workers, not only nurses who take the bulk of bedside care but all care givers. Just stand near the nurses’ station, in their lounge area or in a corner of one of the wards and you can often see or feel their exhaustion.
Have you ever received or completed a performance evaluation that had no meaning or input regarding how you or your employee was actually performing? I know that I received many that offered no indication of whether or not I really met the organization’s expectations.
In the spirit of creating moonshots in healthcare, we analyzed the effectiveness of the Apollo 11 space mission, and have found numerous similarities between this mission and a winning sports team.
I used to be a former High School National Track Champion, before I entered the healthcare industry. During that time I had a number of accomplishments as a middle distance runner, including being a national champion in several races and earning a scholarship to the University of Georgia. Based on my experience, I would like to compare and contrast my view of healthcare with what I have learned and observed in sports.
The healthcare sector is one of the most dynamic of all industries. Because of the demand for optimum patient outcomes, and because it deals primarily with the preservation of human life; change is inevitable, fast and necessary. Those responsible for change initiatives are healthcare leaders and managers. Numerous improvements and transformations have come about through keen leadership and the participation of healthcare staff.