When there is talk about hierarchy in the healthcare setting, it is more than just the structure of an organization. Hierarchy is often highly associated with ego, power, status and even money. A lot of health care workers complain about a one-sided flow of communication, with a focus on following orders and protocols, and less on finding solutions as a team.
With the term hierarchy, we often refer to the ‘gap’ between levels in the organizations. Well in fact, when taken in a different and logical point of view, it should mean sound clinical decision-making, expertise and leadership.
Should Hierarchy Be Abolished?
Leveling the hierarchy by placing each member of an organization at the same level is just not possible. After all, who can imagine a hospital without a leader? What extreme chaos that would be!
But leveling in terms of teamwork process and not structure, is something to consider. In this way, we successfully bridge the ‘gap’ while letting sound decision making, expertise and leadership work their wonders in the achievement of organizational goals.
What Helps to Level the Hierarchy?
There is not a single solution to leveling the hierarchy. However, a lot of respect and emotional intelligence is a large step in the right direction. Collaborative leadership also plays a crucial role. Leaders are key to ensuring the effective outreach to other members of their organization.
Collaborative leadership recognizes the power of the concerted effort of the appropriate people in creating visions and working on strategies to bring forth significant accomplishments. In fact, some organizations, like ManageUP, offer technology to enhance this important part of management. Which include:
Employees are more inclined to trust management when everything is in black and white. When they feel involved in the process of positive change and are frequently made aware of what is happening toward a common goal or objective, the change happens faster and employees are more aligned. ManageUP can provide real-time visibility into what your staff have accomplished, and what tasks and objectives need to be done while making available all relevant information needed to get the job done.
2. Promoting closed and strategic loop communication
Closed loop communication ensures that information flows smoothly to the required channels and back if more information is needed for clarity This means that there is an effective method of disseminating information to the right people and with room for feedback.
Automating this process and providing a tailored view of all important procedures, guidelines, processes, and training materials immediately when updated makes for a very powerful tool in promoting enhanced collaborative leadership.