Whether you view them as a melting pot or a smorgasbord, your workforce, your competition, and your customer base are all becoming more diverse by the minute. How do you cook up a team and a kind of service that will appeal to everyone at the table and still be ahead in the race towards becoming a high-reliability organization?
We operate with an increasingly diverse workforce—culturally, ethnically, linguistically, and religiously. When managed well, this diversity can be a boon to the organization; left to chance, these differences turn to divisiveness.
Globalization means that competition has expanded and diversified. More than ever before, customers expect high-quality service and more value for their money, so having a competitive edge by retaining the best employees is still the greatest HR challenge. Management dilemmas differ in various organizations with a global reach, where satellite branches employ people from diverse backgrounds and multiple locations. The digital marketplace is ushering in a revolution in the way organizations do business, and it signals a need for new perspectives on training the global manager on how to utilize and maximize the functions of a collaboration platform.
Organizations can multiply their revenues many times only if they have a firm grasp of the parameters of exchanging information using technology. What are the collaboration needs of your organization? Should the time come to be globally competitive, would you be ready to ride the tide?