Producing Peace of Mind: How Hospitals Can Identify and Reduce Patient Suffering

Last week, Thomas Lee, MD, who practices primary care at Brigham and Women's Hospital in Boston, saw a patient for a follow-up appointment after surgery. Dr. Lee says he made sure to email the patient's surgeon, Atul Gawande, MD, in front of her, so she could see he was updating Dr. Gawande on her case.